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Party Online Booking

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Terms and Conditions of Booking

  • All bookings (for which a fee is applicable) should be paid for at the time of booking. In exceptional cases, payment within 48 hours may be permitted by the Centre Manager.

  • Classes/activities may be cancelled up to 09.00hrs on the day of the class/activity.

  • Full and half pitch bookings must be cancelled two days prior to the commencement of the booking.

  • All customers failing to cancel a booking within the defined period, or failing to attend a pre-booked activity will be charged the full fee for the activity in question.

  • Customers with payments outstanding will NOT be permitted to book/attend activities until the outstanding payment has been cleared.

  • Booking customers cancelling in line with this cancellation policy will receive a credit which can be redeemed against future bookings.

  • Cancellations can be made by phone, in person or online by logging in to your account.

 

Activities Bookings

All Activity session bookings are non refundable. This includes Fun Pool Swim Sessions, Birthday Parties and tickets for the Aqua Challenge

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Arrival Information and centre use guidelines

  • Please do not come to the centre if you feel unwell with any Covid-19 symptoms.
    Please only arrive 10-15 minutes before the start of your session, we will not be able to accomodate early arrivals into the building and you will be asked to wait outside.

  • To minimise the amount of contact that you come into, please come "Beach Ready" with your costume on under your clothing, and if possible do not use a changing room on arrival.

  • Please use the lockers provided which are 20p non refundable for your belongings, and do not leave anything unattended on the tables.  We have limited seating and any belongings left unattended will be removed.

  • If you are spectating you do not need to book, however we have limited space available, so please note you may be asked to leave if the seating is full.

  • Babies must wear appropriate swim nappies.

  • Please follow our suitable swim wear guidance, family session ratio policy and Covid 19 guidance for using our centre which can be found on our FAQ page.

  • The Sovereign Centre has a zero tolerance approach to verbal and physical behaviour. Any unacceptable behaviour will be taken very seriously and may result in the immediate ejection from the centre.

  • Please note that photography and the recording of still and moving images of any kind is only allowed with the written authorisation of the centre management.

  • Inform a lifeguard if you have any medical condition we should know about, and do not swim if you are feeling unwell.

  • If you or your child has had diarrhoea in the last 14 days, please do not use the swimming pool.

  • If you or your child has vomited in the last 24 hour, has a tummy upset or is suffering with a cold or virus, then please do not use the swimming pool.

  • Please follow the guidance of the lifeguards at all times.

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For full information on using our centre within the Covid 19 restrictions please visit our FAQ page

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