Centre Policies

Please click the below buttons to view the various policies that we have in place at The Sovereign Centre.

Frequently Asked Questions 

 

Below are some of the frequently asked questions that we receive.  If you are unable to find the information you require on our website, and your answers are not on this list then please contact one of our friendly team for help.  The contact form is at the bottom of the page.

Do I need a coin for your lockers?

The lockers operate on a 20p non refundable system.  You will need a 20p coin and the locker will retain this after it is used so we recommend having a couple handy if you are planning to revisit your locker during your visit.  Please note we are unable to do cashback on a card but can provide change from another form of denomination.

Do you have a Car Park and how much is it?

There is a large car park which it is possible to drive straight into on entry, the barriers will lift as you approach.  To exit you will need to insert a token which can be purchased from reception on the following rates:

DD/Pay in Full Members - FREE

Visitors to the centre £1

Non visitors £2

Residents Discounts

The Sovereign Centre offers special rates and discounts for certain activities to all visitors who have an Eastbourne resident card.  You are eligible if you pay you council tax to Eastbourne Borough Council, bring your council tax bill, or a utilities bill no older than 12 months to the Sovereign Centre where you will be issued with your card.

 

Peak and Off Peak Pricing

Prices are Peak during School and Bank holidays and peak prices apply for the session you are due to enter.  For example if you arrive at 09:15 you will be charged the peak price as you enter the water for 09:30.

Pool Ratio Policy

Wave session

Children aged 4-7 years must be accompanied by an adult (i.e. over the age of 16 years) on a maximum of a 2:1 ratio. Children under the age of 4 years must be accompanied by an adult on a maximum of a 1:1 ratio. 

Family Swim session

Family Swim Sessions are available when children under the age of 8  must be accompanied by an adult on a maximum of a 2:1 ratio, we advise that they wear approved buoyancy aids.

Suitable Swimwear and Equipment

In the interests of hygiene & safety, please ensure you wear suitable swimwear & use appropriate equipment when using the swimming pool.  Suitable swimwear includes:

  • Swimming costumes

  • Lycra (or similar material) Leggings

  • Bikinis

  • Tankinis

  • Lycra (or similar material), close fitting full-body swim suits

  • Swimming trunks

  • Swim shorts (above knee)

  • Burqinis

  • Rash Vests

Swimwear should be of a suitable material, i.e. not get excessively heavy, loose or become transparent when wet. Please also note that babies are required to wear swim nappies.

Attire that is not suitable includes:

  • Cut-off jeans

  • Underwear

  • Three quarter length trousers

  • Swimwear with zips, studs or buckles

  • T-shirts / tops

  • Thongs or G-strings

Please also note that the use of fins, snorkels and other swim aids may be restricted in general, public swim sessions. Please contact reception for further information and times when the use of such equipment is permitted.

If you require any more information, or would like to discuss any of the above, please ask to speak to a Duty Manager.

Lost Property

We will hold lost property for 24 hours.  Due to Covid restrictions we are no longer able to store lost property longer than this time frame so please contact the centre promptly to recover lost property.

I-Go and Care for the Carers

We are a part of both the I-Go and Care for the Carers schemes.

I-Go members can show their cards to be able to enter on the discounted disabled swim rate or gym rate.  One carer can go free with the paying I-Go member.  Please note that the carer is there for support and may not use the gym equipment themselves when entering for free.  The carer may use the pool in order to support the disabled user.

Carer for the Carers can holders can show their cards to benefit from 10% off casual gym and swim entry fee's.

Covid 19 Guidance

We are following the Government and Public Health England operating instructions.  We kindly request that you do not come to the centre if you feel unwell with any Covid 19 symptoms or have tested positive.

Swimmer Guidance

Swim Changing

  • We recommend arriving swim ready with your costume on under your clothing to speed the process of entry to the pool.  We kindly request that you do shower before entering the pool.

 

Swim Lockers

  • No belongings are to be brought poolside and all customers wishing to use the pool must use the lockers provided.  This also includes items left on the window ledge, as this impedes the airflow into the building as well as restricting our ability to clean.

  • Lockers are available for the 20p per use non refundable.

Lane swimming:

  • Lane swimming sessions are for adults and children if they can swim continuous lengths.  No non swimmers can attend these sessions.

  • Each lane will have a directional signage at the end to indicate the way that you swim up and back.  Please follow this guidance.

  • Lane swimming etiquette:

  • People of different standards and abilities will use the pool. Please respect their right to enjoy their swim.  Do not make physical contact with other participants and be courteous to all users.

  • Swim in a lane appropriate to your swimming ability/speed.

  • Please follow the direction of the lane boards and swim in single file. This will help to prevent accidents and ensure participants can maintain a safe social distance.

  • Please do not pass a swimmer mid length.  Faster swimmers should be allowed to pass at the end of each length. The slower swimmer should move to the edge of the lane and allow the swimmer to pass.

  • If you are continually being passed or the one doing the passing please consider moving to a slower or faster lane.

  • If you need to take a rest, please move to the edge of the lane.

  • If using equipment such as kick boards or pull buoys, consider moving to a slower lane temporarily so you do not hinder others swimming full strokes.

  • Lifeguards are here for everyone’s safety. If they ask you to adhere to a request please cooperate with them.

Gym and Class User Guidance

Water and Fountains

  • We advise that all customer bring a prefilled water bottle with you on each visit. 

  • For hygiene and safety reasons the water fountains will only be available to fill bottles, and not to drink from directly. 

  • These areas will be cleaned regularly, but please use the sanitiser prior to touching the fountains. 

 

Changing Area’s

  • Please come in your workout clothes and bring as few personal belongings into the centre as possible. 

 

Workout Classes

  • We run classes in both our workout studio, and sports hall.  The studio will be set up for either indoor cycling or yoga, and the sports hall will run all other classes. 

  • Please do not enter the sport hall or studio without an instructor present.

 

The Gym

  • Please take care and be respectful of other users when moving around this space. 

  • We regularly clean our gym equipment throughout the day but also ask that all customers bring a towel, and use the cleaning products provided to wipe down equipment before and after use. 

Gymnastics Lessons Member Guidance

General

  • Please make sure that you child comes to their lesson with a filled water bottle and their hair tied up. 

Swimming Lessons Member Guidance

 

General

  • Swimming hats are not compulsory, but if you would like your child to wear one, please make sure that its put on before the lesson starts.

  • Please make sure that hair is suitably tied up.

  • Please use the lockers provided to store any belongings rather than bringing them all to poolside.

We hope the information we have included here is clear and gives reassurance however if you have any further questions please email eastbourneleisure@lewes-eastbourne.gov.uk