Centre Policies

Please click the below buttons to view the various policies that we have in place at The Sovereign Centre.

Frequently Asked Questions and Covid 19 Guidance

 

Below are some of the frequently asked questions that we receive.  If you are unable to find the information you require on our website, and your answers are not on this list then please contact one of our friendly team for help.  The contact form is at the bottom of the page.

Do I need a coin for your lockers?

The lockers operate on a 20p non refundable system.  You will need a 20p coin and the locker will retain this after it is used so we recommend having a couple handy if you are planning to revisit your locker during your visit.

Do you have a Car Park and how much is it?

There is a large car park which it is possible to drive straight into on entry, the barriers will lift as you approach.  To exit you will need to insert a token which can be purchased from reception on the following rates:

DD/Pay in Full Members - FREE

Visitors to the centre £1

Non visitors £2

Residents Discounts

The Sovereign Centre offers special rates and discounts for certain activities to all visitors who have an Eastbourne resident card.   You are eligible if you pay you council tax to Eastbourne Borough Council, bring your council tax bill to the Sovereign Centre where you will be issued with your card.

 

Peak and Off Peak Pricing

Prices are Peak during School and Bank holidays and peak prices apply for the session you are due to enter.  For example if you arrive at 09:15 you will be charged the peak price as you enter the water for 09:30.

Pool Ratio Policy

Wave session

Children aged 4-7 years must be accompanied by an adult (i.e. over the age of 16 years) on a maximum of a 2:1 ratio. Children under the age of 4 years must be accompanied by an adult on a maximum of a 1:1 ratio. 

Family Swim session

Family Swim Sessions are available when children under the age of 8  must be accompanied by an adult on a maximum of a 2:1 ratio, we advise that they wear approved buoyancy aids.

Suitable Swimwear and Equipment

In the interests of hygiene & safety, please ensure you wear suitable swimwear & use appropriate equipment when using the swimming pool.  Suitable swimwear includes:

  • Swimming costumes

  • Lycra (or similar material) Leggings

  • Bikinis

  • Tankinis

  • Lycra (or similar material), close fitting full-body swim suits

  • Swimming trunks

  • Swim shorts (above knee)

  • Burqinis

  • Rash Vests

Swimwear should be of a suitable material, i.e. not get excessively heavy, loose or become transparent when wet. Please also note that babies are required to wear swim nappies.

Attire that is not suitable includes:

  • Cut-off jeans

  • Underwear

  • Three quarter length trousers

  • Swimwear with zips, studs or buckles

  • T-shirts / tops

  • Thongs or G-strings

Please also note that the use of fins, snorkels and other swim aids may be restricted in general, public swim sessions. Please contact reception for further information and times when the use of such equipment is permitted.

If you require any more information, or would like to discuss any of the above, please ask to speak to a Duty Manager.

Lost Property

We will hold lost property for 24 hours.  Due to Covid restrictions we are no longer able to store lost property longer than this time frame so please contact the centre promptly to recover lost property.

Covid 19 Guidance for Using the Centre

We are strictly following the Government and Public Health England operating instructions, and are committed to doing all we possibly can to make sure we provide covid-safe facilities for you to enjoy.  However we also need you, our customers to behave responsibly, and to adhere to the safety measures we have in place.  Below are details of some of the measures we have in place for the safety of customers and staff.

 

  • Please do not come to the centre if you feel unwell with any Covid-19 symptoms

  • We have introduced hand sanitising points in multiple key locations, please use these and wash your hands as often as possible during your visit.

  • Please be patient and observe the social distancing guidance notices and floor markings around the centre.

  • One way systems operate in the workout studio, gym and sports hall, however in areas where we are unable to put this in place, we ask you to please take care when moving around, and allow a 2m distance to other users.

  • We have deep cleaned prior to opening, and increased our cleaning schedules.  We will be cleaning throughout the day with a virucidal disinfectant.

  • We have introduced plastic screens in the reception area for both customer and staff safety.

  • Our staff are all kept informed with what is required of them to ensure a safe environment.

  • We are fortunate to have a fresh air handling system which we have been able to switch to be 100% fresh air.  This will minimise the risk of transfer of germs through air circulation.  Our air conditioning units have also received a deep clean and full service so that they are in tip top condition.

 

We hope that you will feel reassured by our measures and welcome any feedback for further improvements that we can make.  Below are full details of the member journey that we have put in place to be able to welcome you back.

Arrival

  • On arrival at the centre we have distancing indicators to assist in a safe queueing system.  We ask that if the entrance hall is full you please wait outside the centre on the yellow marked area until it is safe to enter. 

  • Members should scan membership cards as usual for entry.  If you have lost your card please wait in the queue for reception and request a new one.  It is important that cards are scanned for track and trace even if the central gate is open.  If your card does not scan and the turnstile gate go green please see reception.

  • Once inside the centre please follow the directional markers to move safely around.

 
Masks

  • Although it is not compulsory we are still requesting customers wear a face covering whilst moving around in all public areas of our centre.  Please note it is not necessary to where a face covering when exercising or eating/drinking.  

Cleaning

  • We have deep cleaned prior to opening, and increased our cleaning schedules.  We will be cleaning throughout the day with a virucidal disinfectant.

  • High touch areas will be wiped and changing rooms checked regularly.

  • Areas can become dirty immediately after our checks have been made and we may not be aware, so if you are unhappy with the standard of cleaning at any time during your visit, please notify any member of staff who will ensure it is dealt with.  We are committed to maintaining a high standard of cleanliness.

Swimmer Guidance

Swim Changing

  • To support social distancing, we will be running a ‘beach style turn up and swim’ option to minimise time spent in the changing rooms.  Please can all customers come ready changed (costume under clothing) – cubicles or individual changing rooms will be available but the aim is to reduce the time customers spend in these areas.

  • We encourage swimmers to shower directly before leaving home. There will be two showers available in the Gala Pool changing area but it is preferred they are not used where possible.

  • Take any hand sanitiser, water, equipment/aids with you (floats, kick boards etc.) ensuring it is clean and identifiable as yours before you arrive.  These can be left on the end of your lane.

 

Swim Lockers

  • To ensure that we are able to properly sanitise the poolside area on a regular basis no belongings are to be brought poolside and all customers wishing to use the pool must use the lockers provided.  This also includes items left on the window ledge, as this impedes the airflow into the building as well as restricting our ability to sanitise.

  • Lockers are available for the usual 20p per use.

 

Poolside Entrance and Exit:

  • Swimmers will gain entrance to the gala pool via the boom diving pool, the boom will be a one way route

  • Swimmers exiting the pool will continue along the boom and walk around the boom pool back to the changing rooms

 

Lane swimming:

  • Lane swimming sessions are for adults and children if they can swim continuous lengths.  No non swimmers can attend these sessions.

  • Each lane will have a directional signage at the end to indicate the way that you swim up and back.  Please follow this guidance.

  • Lane swimming etiquette:

  • People of different standards and abilities will use the pool. Please respect their right to enjoy their swim.  Do not make physical contact with other participants

  • Swim in a lane appropriate to your swimming ability/speed.

  • Please follow the direction of the lane boards and swim in single file. This will help to prevent accidents and ensure participants can maintain a safe social distance.

  • Please do not pass a swimmer mid length.  Faster swimmers should be allowed to pass at the end of each length. The slower swimmer should move to the edge of the lane and turn their head away. 

  • If you are continually being passed or the one doing the passing please consider moving to a slower or faster lane.

  • If you need to take a rest, please move to the edge of the lane and allow others to maintain social distance.

  • If using equipment such as kick boards or pull buoys, consider moving to a slower lane temporarily so you do not hinder others swimming full strokes.

  • Lifeguards are here for everyone’s safety. If they ask you to adhere to a request please cooperate with them.

Gym and Class User Guidance

Water and Fountains

  • We advise that all customer bring a prefilled water bottle with you on each visit. 

  • For hygiene and safety reasons the water fountains will only be available to fill bottles, and not to drink from directly. 

  • These areas will be cleaned regularly, but please use the sanitiser prior to touching the fountains. 

 

Changing Area’s

  • We are asking that customers please come in your workout clothes and bring as few personal belongings into the centre as possible. 

  • Please take care to socially distance when entering and exiting the toilets, as this is an area we are unable to operate as a one way system. 

  • Signage will be in place to remind customers to take care and we will be increasing cleaning in these areas.

 

Workout Classes

  • To allow for safe distancing we will be running classes in both our workout studio, and half of the sports hall, which will be sectioned off.  The studio will be set up for either indoor cycling or yoga, and the sports hall will run all other classes. 

  • We will be running classes at regular intervals throughout the day, with time allowed between for cleansing of equipment. 

 

The Gym

  • The gym area cannot facilitate a strict one way system, as it is made up of multiple small areas.  We are asking that members please take care and be respectful of other users when moving around this space. 

  • We will be increasing our cleaning schedules in these areas, but are also asking that all customers bring a towel, and use the cleaning products provided to wipe down equipment before and after use. 

Gymnastics Lessons Member Guidance

General

  • Please make sure that you child comes to their lesson with a filled water bottle and their hair tied up. 

  • Due to covid-19 we request that children please come in clean clothes and that they have freshly washed hands. 

  • We will provide hand sanitiser and equipment will be cleaned between lessons.

Swimming Lessons Member Guidance

 

General

  • Swimming hats are not compulsory, but if you would like your child to wear one, please make sure that its put on before the lesson starts as the teachers will not be able to assist.

  • Please make sure that hair is suitably tied up.

  • Please use the lockers provided to store any belongings rather than bringing them all to poolside.

We hope the information we have included here is clear and gives reassurance however if you have any further questions please email eastbourneleisure@lewes-eastbourne.gov.uk